I have a user in my organization that has this problem. She will open up an
Excel document go to file send to mail recipient and the to click on the
address book icon and the address book is blank. Every other user this will
draw upon the global address book from exchange. Why would this happen to
just this one user. Also when she opens outlook and types a new mail message
she can select a user from the global address book without a problem. Please
help.