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Problem starting Office XP SP3 after system restore
After doing a system restore on a Windows XP Professional SP2 notebook we've
got a dependency problem with installated Office XP Updates. Office XP is installed through GPO policy. Then updates get installed through a WSUS policy. After restoring to a earlier time, we've lost a lot of later installed updates. When starting office Word, Excel of Powerpoint you get errors that the system wants to install something but can't find it. I've solved a lot of them by extracting the packages and pointing the installer to this location. But now have excelff.msp (KB918420) and this one is really annoying. I keep getting an error that this is not the right installation package. Would like to know if there is a way to break through the circle. PD |
#2
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Problem starting Office XP SP3 after system restore
The Windows Installer Cleanup utility may be of some help to you:
http://support.microsoft.com/kb/295823 I've had to use this in the past - kind of scary because you end up having to reinstall the application. That gave me concern that I would get into some issue with activation, but it didn't. However, all updates had to be reapplied. My problem occurred, as it has with others, when cloning from a small drive to a larger one as an upgrade to the hardware on a system. But that's a situation not even mentioned in the description of the use for the Cleanup utility, so I offer it as a possible aid in your current dilemma. Good luck. "Peter van der Donk" wrote: After doing a system restore on a Windows XP Professional SP2 notebook we've got a dependency problem with installated Office XP Updates. Office XP is installed through GPO policy. Then updates get installed through a WSUS policy. After restoring to a earlier time, we've lost a lot of later installed updates. When starting office Word, Excel of Powerpoint you get errors that the system wants to install something but can't find it. I've solved a lot of them by extracting the packages and pointing the installer to this location. But now have excelff.msp (KB918420) and this one is really annoying. I keep getting an error that this is not the right installation package. Would like to know if there is a way to break through the circle. PD |
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