My customer has a problem starting Excel from a file. When starting
from the excel.exe all is well. When he double clicks a file to open
it Excel takes literally minutes to open itself then the file. No
spyware and no viruses are present.
I get the feeling this could be the template being corrupt but am not
sure. Any help will be greatly appreciated.

Sometimes one of these works when you're having trouble with double clicking on
the file in windows explorer:

Tools|Options|General|Ignore other applications (uncheck it)

--- or ---

Close Excel and
Windows Start Button|Run
excel /unregserver
then
Windows Start Button|Run
excel /regserver

The /unregserver & /regserver stuff resets the windows registry to excel's
factory defaults.

beel wrote:

My customer has a problem starting Excel from a file. When starting
from the excel.exe all is well. When he double clicks a file to open
it Excel takes literally minutes to open itself then the file. No
spyware and no viruses are present.
I get the feeling this could be the template being corrupt but am not
sure. Any help will be greatly appreciated.

--

Dave Peterson

How about a virus checker such as Norton. That might be configured to do a
virus scan of the file.

Some other things to try
Anyway, in Excel, go to Tools=Options, general tab and make sure Ignore
Other applications isn't checked.

go to Windows= Start menu (with excel closed)

type in
Excel.Exe /unregserver
and click OK

repeat, put put in

Excel.Exe /regserver

This will freshen Excel's registry settings.


Delete all files in the windows Temp directory

check the xlStart directory below the directory that contains Excel.exe.
Remove files that you are not familiar with from there.

Look for any *.xlb files. These hold menu customizations. rename them with
other than an .xlb extension. If that doesn't have an effect and you want
the customizations, name them back to their old name.


--
Regards,
Tom Ogilvy


"beel" wrote in message
oups.com...
My customer has a problem starting Excel from a file. When starting
from the excel.exe all is well. When he double clicks a file to open
it Excel takes literally minutes to open itself then the file. No
spyware and no viruses are present.
I get the feeling this could be the template being corrupt but am not
sure. Any help will be greatly appreciated.