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Ok here goes I have to calulate this for a month and can not come up with how
to do it so any help will be great. Dept Ansd Calls Average time to Answer 2 247 0:00:06 3 133 0:00:33 4 59 0:00:08 5 586 0:00:32 6 3202 0:01:25 totals: 4227 I need an average time the total calls were answered in I think I am dense but can not come up with a calculation Thanks for your help. -- Mary C |
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