I have been using Office 2007 Beta and have got on with it very well. I was
e-mailed by Microsoft recommnending that I update with the Beta 2 Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file, but
that the antivirus progran cannot properly remove or process the virus it has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and to
run a virus scan which yields nothing., but with no avail I cannot access my
spreadsheets.

Is there a solution, please ?

John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England

HIS
www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.

Is there a solution, please ?

Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.

Thank you again



"Nick Hodge" wrote:

John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England

HIS
www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.

Is there a solution, please ?

Disable the Office Plugin that comes with Norton Antivirus (but
don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

John in Cumbria wrote:

Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.

Thank you again



"Nick Hodge" wrote:


John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England


www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.

Is there a solution, please ?

Thank you both for your help. Everything is wirking and access has resumed
to my workbooks. Lesson for me is to have saved additional coppies in the
old format.

I am very grateful

"garfield-n-odie [MVP]" wrote:

Disable the Office Plugin that comes with Norton Antivirus (but
don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

John in Cumbria wrote:

Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.

Thank you again



"Nick Hodge" wrote:


John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England


www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.

Is there a solution, please ?

Thank you both for helping, I am back able to use my workbooks.

I am very greatful

John

"garfield-n-odie [MVP]" wrote:

Disable the Office Plugin that comes with Norton Antivirus (but
don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

John in Cumbria wrote:

Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.

Thank you again



"Nick Hodge" wrote:


John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England


www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."

I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.

Is there a solution, please ?

John

NAV = Norton Anti-Virus

Glad the problem is sorted

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England

HIS
www.nickhodge.co.uk

"John in Cumbria" wrote in message
...
Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.

Thank you again



"Nick Hodge" wrote:

John

Go into NAV options and disable the Office Plug in

--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England

HIS
www.nickhodge.co.uk

"John in Cumbria" <John in wrote in
message ...

I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get
an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the
file,
but
that the antivirus progran cannot properly remove or process the virus
it
has
found."

I get this message when using both Word and Excel, and with any file I
try
to open. I have created a new spreadsheet in Excel 2007 saved it and
then
tried to re-open but get the same error message

The steps I have taken are to update my Norton, (this is done daily)
and
to
run a virus scan which yields nothing., but with no avail I cannot
access
my
spreadsheets.

Is there a solution, please ?