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Problem after downloading Beta Technical refresh
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John in Cumbria
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Posts: 3
Problem after downloading Beta Technical refresh
Thank you both for helping, I am back able to use my workbooks.
I am very greatful
John
"garfield-n-odie [MVP]" wrote:
Disable the Office Plugin that comes with Norton Antivirus (but
don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820
"How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.
John in Cumbria wrote:
Nick, Thank you for trying to help, but I do not understand what you are
telling me to do, Idon't know what NAV is or where I will find the Office
plug in.
Thank you again
"Nick Hodge" wrote:
John
Go into NAV options and disable the Office Plug in
--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England
www.nickhodge.co.uk
"John in Cumbria" <John in
wrote in
message ...
I have been using Office 2007 Beta and have got on with it very well. I
was
e-mailed by Microsoft recommnending that I update with the Beta 2
Technical
Refresh. I have now done this and am unable to use Office 2007. I get an
error message saying that my "anti-virus needs to be updated due to a
compatibilty problem with this program" or "There is a virus in the file,
but
that the antivirus progran cannot properly remove or process the virus it
has
found."
I get this message when using both Word and Excel, and with any file I try
to open. I have created a new spreadsheet in Excel 2007 saved it and then
tried to re-open but get the same error message
The steps I have taken are to update my Norton, (this is done daily) and
to
run a virus scan which yields nothing., but with no avail I cannot access
my
spreadsheets.
Is there a solution, please ?
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