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#1
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Problem accessing Office Help
I will also post this in one of the IE groups, but I haven't set that up yet
(and various Google searches have been unrewarding). I can rarely access Office Help (in any of the Office programs, including Excel). What usually happens is that Help returns a screen: This page is unavailable The page you are looking for is unavailable. Try the following: Click Refresh on the toolbar Click Back on the toolbar, and then click the link to the page again Show offline content from this computer. However, the Table of Contents will download; the icon at the bottom right shows "Connected to Office Online" If I click on a Table of Contents item, the word "downloading" will appear as the index item "expands", but the main screen on the right still shows the above message. In addition, even if I select to "show offline content", the "This Page is unavailable" message persists. The only other abnormality I have found is that if I select View Source from an Internet Explorer page, nothing happens. I have set my IE security and privacy settings to default. I have cleared the temporary Internet and browsing history files (this seemed to help for two or three accesses, but then things started acting up again). And I have even made IE my default browser. There do not seem to be any contemporaneous events in Event Viewer. If I do a "clean boot", using msconfig to disable everything except Microsoft Services, I get the same results. However, if I boot into Safe mode (with networking), the behavior of both the Office Help system, and the "View Source" in IE appears normal. Today I went to the MS update site and downloaded all the relevant updates I could find (and I do download system updates as a matter of course). I have run Office Diagnostics with no problems found. I have Windows XP Prof SP3 IE8 Office 2007 Any thoughts? Thanks --ron |
#2
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Problem accessing Office Help
What I found to get the help to work I first have to open each of the books
in the "contents tab" of the help menu. Excel doesn't automatically install the help until you use it the 1st time. Doing a search before it is installed is probably creating the error. Excel will only search the books that have been previously opend so if you install one book then it will search for through the one book and then search the web for answers or not give you any results. "Ron Rosenfeld" wrote: I will also post this in one of the IE groups, but I haven't set that up yet (and various Google searches have been unrewarding). I can rarely access Office Help (in any of the Office programs, including Excel). What usually happens is that Help returns a screen: This page is unavailable The page you are looking for is unavailable. Try the following: Click Refresh on the toolbar Click Back on the toolbar, and then click the link to the page again Show offline content from this computer. However, the Table of Contents will download; the icon at the bottom right shows "Connected to Office Online" If I click on a Table of Contents item, the word "downloading" will appear as the index item "expands", but the main screen on the right still shows the above message. In addition, even if I select to "show offline content", the "This Page is unavailable" message persists. The only other abnormality I have found is that if I select View Source from an Internet Explorer page, nothing happens. I have set my IE security and privacy settings to default. I have cleared the temporary Internet and browsing history files (this seemed to help for two or three accesses, but then things started acting up again). And I have even made IE my default browser. There do not seem to be any contemporaneous events in Event Viewer. If I do a "clean boot", using msconfig to disable everything except Microsoft Services, I get the same results. However, if I boot into Safe mode (with networking), the behavior of both the Office Help system, and the "View Source" in IE appears normal. Today I went to the MS update site and downloaded all the relevant updates I could find (and I do download system updates as a matter of course). I have run Office Diagnostics with no problems found. I have Windows XP Prof SP3 IE8 Office 2007 Any thoughts? Thanks --ron |
#3
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Problem accessing Office Help
On Sat, 10 Oct 2009 01:10:01 -0700, Joel
wrote: What I found to get the help to work I first have to open each of the books in the "contents tab" of the help menu. Excel doesn't automatically install the help until you use it the 1st time. Doing a search before it is installed is probably creating the error. Excel will only search the books that have been previously opend so if you install one book then it will search for through the one book and then search the web for answers or not give you any results. If, by "open each of the books", you mean to select items from the Table of Contents panel, that doesn't work. I still get the "This page is unavailable" message in the right hand panel. If you mean something else, could you please elaborate? Thanks. --ron |
#4
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Problem accessing Office Help
That usually solves the problem. either you installed the help when office
got installed and the books would open, or you would of been requested to put the office installation disk into the CD drive. This implies that the poiunter to the books are wrong. try looking at the registry to open register editor 1) Start 2) 2003 Run type into run box : Regedit 3) Vista Search for Rededit in the find in the start menu 4) go to this path in the register editor HKEY_CURRENT_USER\Software\Microsoft\Office\Common \Assistant look at the variable Assitfile. check if the file exists. If it doesn't then search c drive for the file. I might be under a different office forlder Office 10, office 11, office 12. You could delete a registry entry. windows automatically creates missing registry entries if the aren't found and sets them to the default values. Sometimes registry items get corrupted. "Ron Rosenfeld" wrote: On Sat, 10 Oct 2009 01:10:01 -0700, Joel wrote: What I found to get the help to work I first have to open each of the books in the "contents tab" of the help menu. Excel doesn't automatically install the help until you use it the 1st time. Doing a search before it is installed is probably creating the error. Excel will only search the books that have been previously opend so if you install one book then it will search for through the one book and then search the web for answers or not give you any results. If, by "open each of the books", you mean to select items from the Table of Contents panel, that doesn't work. I still get the "This page is unavailable" message in the right hand panel. If you mean something else, could you please elaborate? Thanks. --ron |
#5
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Problem accessing Office Help
On Sat, 10 Oct 2009 07:22:01 -0700, Joel
wrote: That usually solves the problem. either you installed the help when office got installed and the books would open, or you would of been requested to put the office installation disk into the CD drive. This implies that the poiunter to the books are wrong. Well, something happened because this used to work. try looking at the registry to open register editor 1) Start 2) 2003 Run type into run box : Regedit 3) Vista Search for Rededit in the find in the start menu 4) go to this path in the register editor HKEY_CURRENT_USER\Software\Microsoft\Office\Commo n\Assistant look at the variable Assitfile. Perhaps you mean AsstFile C:\Program Files\Microsoft Office\OFFICE11\clippit.acs check if the file exists. It *does* exist, and it's in the designated folder (OFFICE11). If it doesn't then search c drive for the file. I might be under a different office forlder Office 10, office 11, office 12. You could delete a registry entry. windows automatically creates missing registry entries if the aren't found and sets them to the default values. Sometimes registry items get corrupted. Thank you for trying to work this through with me. --ron |
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