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I have a spreadsheet in the form of a Customer Satisfaction Survey.
Where F7 is Are you happy with the speed of our servise .. with a Yes/No drop down box where G7 is Are you satisfied with the attitude of our staff .. with a Yes/No drop down box and H7 is Are you pleased with the accuracy of our work.. Yes/No and J7 is for customer comments So if we have 3 "Yes"s, we do not want extra comments unless the customer wishes to go to J7, however if we have a "No", then we would like to know why. So after they have sellected H7, then I want Excel to review the row and if there is one or more "No"s then I want to take the customer to J7 so they can comment as to why. I did not want it to go to J7 after each question, incase the customer then never went back to the remaining questions. So in its simplist form I am trying to say If on Exit from H7, F7 or G7 or H7 = No then go to J7 else go to F8 Any suggestions greatfully received. |
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