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#1
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How do I write a formula to pull the following :
Column "Y" represents a support ticket date. I need to pull out how many tickets are <=14 Days old, <=30 Days old, 30 Days old B Y incident.id open.time E-SD090250782 02/03/2009 17:20 E-SD090340926 24/03/2009 7:18 E-SD090546927 13/05/2009 15:41 E-SD090588589 25/05/2009 7:33 E-SD090710099 23/06/2009 12:06 N-SD090052310 23/07/2009 16:22 N-SD090054143 28/07/2009 9:39 N-SD090055225 29/07/2009 14:37 N-SD090062940 14/08/2009 9:54 N-SD090064958 19/08/2009 9:35 N-SD090066937 24/08/2009 11:12 N-SD090068949 27/08/2009 10:15 N-SD090068953 27/08/2009 10:19 N-SD090075083 08/09/2009 13:39 N-SD090075111 08/09/2009 14:01 N-SD090077670 11/09/2009 14:52 N-SD090077713 11/09/2009 15:16 N-SD090078247 14/09/2009 8:33 N-SD090079206 15/09/2009 8:13 N-SD090085787 24/09/2009 11:02 N-SD090087506 28/09/2009 8:33 N-SD090087871 28/09/2009 12:06 N-SD090090972 01/10/2009 14:37 N-SD090093022 05/10/2009 15:26 N-SD090095046 07/10/2009 16:40 N-SD090095341 08/10/2009 8:34 N-SD090095457 08/10/2009 9:50 N-SD090102332 19/10/2009 11:23 N-SD090103238 20/10/2009 9:17 N-SD090103355 20/10/2009 10:46 N-SD090104409 21/10/2009 10:36 N-SD090104768 21/10/2009 14:40 N-SD090105382 22/10/2009 9:56 N-SD090105441 22/10/2009 10:55 Appreciate the help |
#2
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I wuld think you'd want to use, say, column Z.
=IF(TODAY()-Y230,"30",IF(TODAY()-Y214,"15-30","<15")) Then filter and pick each. "Ken" wrote: How do I write a formula to pull the following : Column "Y" represents a support ticket date. I need to pull out how many tickets are <=14 Days old, <=30 Days old, 30 Days old B Y incident.id open.time E-SD090250782 02/03/2009 17:20 E-SD090340926 24/03/2009 7:18 E-SD090546927 13/05/2009 15:41 E-SD090588589 25/05/2009 7:33 E-SD090710099 23/06/2009 12:06 N-SD090052310 23/07/2009 16:22 N-SD090054143 28/07/2009 9:39 N-SD090055225 29/07/2009 14:37 N-SD090062940 14/08/2009 9:54 N-SD090064958 19/08/2009 9:35 N-SD090066937 24/08/2009 11:12 N-SD090068949 27/08/2009 10:15 N-SD090068953 27/08/2009 10:19 N-SD090075083 08/09/2009 13:39 N-SD090075111 08/09/2009 14:01 N-SD090077670 11/09/2009 14:52 N-SD090077713 11/09/2009 15:16 N-SD090078247 14/09/2009 8:33 N-SD090079206 15/09/2009 8:13 N-SD090085787 24/09/2009 11:02 N-SD090087506 28/09/2009 8:33 N-SD090087871 28/09/2009 12:06 N-SD090090972 01/10/2009 14:37 N-SD090093022 05/10/2009 15:26 N-SD090095046 07/10/2009 16:40 N-SD090095341 08/10/2009 8:34 N-SD090095457 08/10/2009 9:50 N-SD090102332 19/10/2009 11:23 N-SD090103238 20/10/2009 9:17 N-SD090103355 20/10/2009 10:46 N-SD090104409 21/10/2009 10:36 N-SD090104768 21/10/2009 14:40 N-SD090105382 22/10/2009 9:56 N-SD090105441 22/10/2009 10:55 Appreciate the help |
#3
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I can make that work but how do I include today's tickets? For example if I
do the following it will display "False" for the last two entries beause they have today's date: =IF(TODAY()-Y2180,"180 Days",IF(TODAY()-Y290,"90 Days",IF(TODAY()-Y230,"30 Days",IF(TODAY()-Y214,"14 Days",IF(TODAY()-Y20,"0-14 Days"))))) Regards, "Sean Timmons" wrote: I wuld think you'd want to use, say, column Z. =IF(TODAY()-Y230,"30",IF(TODAY()-Y214,"15-30","<15")) Then filter and pick each. "Ken" wrote: How do I write a formula to pull the following : Column "Y" represents a support ticket date. I need to pull out how many tickets are <=14 Days old, <=30 Days old, 30 Days old B Y incident.id open.time E-SD090250782 02/03/2009 17:20 E-SD090340926 24/03/2009 7:18 E-SD090546927 13/05/2009 15:41 E-SD090588589 25/05/2009 7:33 E-SD090710099 23/06/2009 12:06 N-SD090052310 23/07/2009 16:22 N-SD090054143 28/07/2009 9:39 N-SD090055225 29/07/2009 14:37 N-SD090062940 14/08/2009 9:54 N-SD090064958 19/08/2009 9:35 N-SD090066937 24/08/2009 11:12 N-SD090068949 27/08/2009 10:15 N-SD090068953 27/08/2009 10:19 N-SD090075083 08/09/2009 13:39 N-SD090075111 08/09/2009 14:01 N-SD090077670 11/09/2009 14:52 N-SD090077713 11/09/2009 15:16 N-SD090078247 14/09/2009 8:33 N-SD090079206 15/09/2009 8:13 N-SD090085787 24/09/2009 11:02 N-SD090087506 28/09/2009 8:33 N-SD090087871 28/09/2009 12:06 N-SD090090972 01/10/2009 14:37 N-SD090093022 05/10/2009 15:26 N-SD090095046 07/10/2009 16:40 N-SD090095341 08/10/2009 8:34 N-SD090095457 08/10/2009 9:50 N-SD090102332 19/10/2009 11:23 N-SD090103238 20/10/2009 9:17 N-SD090103355 20/10/2009 10:46 N-SD090104409 21/10/2009 10:36 N-SD090104768 21/10/2009 14:40 N-SD090105382 22/10/2009 9:56 N-SD090105441 22/10/2009 10:55 Appreciate the help |
#4
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Never mind I figured it out. This one worked.
=IF(TODAY()-Z35=180,"180 Days",IF(TODAY()-Z35=90,"90 Days",IF(TODAY()-Z3560,"60 Days",IF(TODAY()-Z35=30,"30 Days",IF(TODAY()-Z35=14,"14 Days",IF(TODAY()-Z35<14,"0-14 Days")))))) Thanks for your help! Much appreciated. "Ken" wrote: I can make that work but how do I include today's tickets? For example if I do the following it will display "False" for the last two entries beause they have today's date: =IF(TODAY()-Y2180,"180 Days",IF(TODAY()-Y290,"90 Days",IF(TODAY()-Y230,"30 Days",IF(TODAY()-Y214,"14 Days",IF(TODAY()-Y20,"0-14 Days"))))) Regards, "Sean Timmons" wrote: I wuld think you'd want to use, say, column Z. =IF(TODAY()-Y230,"30",IF(TODAY()-Y214,"15-30","<15")) Then filter and pick each. "Ken" wrote: How do I write a formula to pull the following : Column "Y" represents a support ticket date. I need to pull out how many tickets are <=14 Days old, <=30 Days old, 30 Days old B Y incident.id open.time E-SD090250782 02/03/2009 17:20 E-SD090340926 24/03/2009 7:18 E-SD090546927 13/05/2009 15:41 E-SD090588589 25/05/2009 7:33 E-SD090710099 23/06/2009 12:06 N-SD090052310 23/07/2009 16:22 N-SD090054143 28/07/2009 9:39 N-SD090055225 29/07/2009 14:37 N-SD090062940 14/08/2009 9:54 N-SD090064958 19/08/2009 9:35 N-SD090066937 24/08/2009 11:12 N-SD090068949 27/08/2009 10:15 N-SD090068953 27/08/2009 10:19 N-SD090075083 08/09/2009 13:39 N-SD090075111 08/09/2009 14:01 N-SD090077670 11/09/2009 14:52 N-SD090077713 11/09/2009 15:16 N-SD090078247 14/09/2009 8:33 N-SD090079206 15/09/2009 8:13 N-SD090085787 24/09/2009 11:02 N-SD090087506 28/09/2009 8:33 N-SD090087871 28/09/2009 12:06 N-SD090090972 01/10/2009 14:37 N-SD090093022 05/10/2009 15:26 N-SD090095046 07/10/2009 16:40 N-SD090095341 08/10/2009 8:34 N-SD090095457 08/10/2009 9:50 N-SD090102332 19/10/2009 11:23 N-SD090103238 20/10/2009 9:17 N-SD090103355 20/10/2009 10:46 N-SD090104409 21/10/2009 10:36 N-SD090104768 21/10/2009 14:40 N-SD090105382 22/10/2009 9:56 N-SD090105441 22/10/2009 10:55 Appreciate the help |
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