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Default Excel scrolling

Have a bit of a dilema... My company's BIG boss is working on an Excel 2000
spreadsheet. When he opens it, he is not able to scroll DOWN at all... He can
scroll left and right, but not down... He can click on a cell and then down
arrow past the cells that show up on the screen, but it won't scroll down...
This is the only spreadsheet in which this happens... Any ideas / suggestions?
 
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