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Default Color Pallete Not Resetting Properly

My boss is having a frustrating problem with her MS Excell Program. (2003 SP2)
She manually updated the color pallete for one of her workbooks and now
everthing went batty.

If that particular book is open all of the color pallettes are messed up.
When she closes up Excel totally and opens a new workbook, the pallete is at
the default. Then, when she opens up the workbook with the modified pallete,
the pallette from the new workbook is the modified one too, not the default.
If she goes into the tools options color reset nothing happens.

Can someone help me impress the boss?
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