I have several clients that need to update one particular excel worksheet.
Everyone can update and save the changes except one client. The changes are
made but when she tries to save the file it creates 4 new files, but does not
save the worksheet.

I have tried uninstalling and reinstalling office, no luck!

702F7000 This is the file that is created. No extension, just this.

"Dollfacelives" wrote:

I have several clients that need to update one particular excel worksheet.
Everyone can update and save the changes except one client. The changes are
made but when she tries to save the file it creates 4 new files, but does not
save the worksheet.

I have tried uninstalling and reinstalling office, no luck!

When excel saves the file, it saves it as a temporary file with a funny name (8
characters--no extension) in the same folder.

If the save is successful, xl will delete the original (or rename it to its
backup name (like "backup of book1.xlk)) and if that's successful, xl will
rename the funny named file to the original's name.

If you're seeing that funny named file, then something is going wrong.

Common things that get blamed for interruptions to this process are antivirus
software poking its head in or network errors--either permissions or physical
problems.

=======
I've never seen 4 files created if I started with just one file.

Dollfacelives wrote:

702F7000 This is the file that is created. No extension, just this.

"Dollfacelives" wrote:

I have several clients that need to update one particular excel worksheet.
Everyone can update and save the changes except one client. The changes are
made but when she tries to save the file it creates 4 new files, but does not
save the worksheet.

I have tried uninstalling and reinstalling office, no luck!

--

Dave Peterson

Norton not the issue. Permissions are accurate. Any ideas on the network
issue? It is shared on a network drive. She can't do a save as and put it in
another folder either.

"Dave Peterson" wrote:

When excel saves the file, it saves it as a temporary file with a funny name (8
characters--no extension) in the same folder.

If the save is successful, xl will delete the original (or rename it to its
backup name (like "backup of book1.xlk)) and if that's successful, xl will
rename the funny named file to the original's name.

If you're seeing that funny named file, then something is going wrong.

Common things that get blamed for interruptions to this process are antivirus
software poking its head in or network errors--either permissions or physical
problems.

=======
I've never seen 4 files created if I started with just one file.

Dollfacelives wrote:

702F7000 This is the file that is created. No extension, just this.

"Dollfacelives" wrote:

I have several clients that need to update one particular excel worksheet.
Everyone can update and save the changes except one client. The changes are
made but when she tries to save the file it creates 4 new files, but does not
save the worksheet.

I have tried uninstalling and reinstalling office, no luck!

--

Dave Peterson

Can she open Notepad and save the file to that folder?

For excel to work, she needs to have rename, delete, create ability.

I'd still double check those permissions by testing.

Dollfacelives wrote:

Norton not the issue. Permissions are accurate. Any ideas on the network
issue? It is shared on a network drive. She can't do a save as and put it in
another folder either.

"Dave Peterson" wrote:

When excel saves the file, it saves it as a temporary file with a funny name (8
characters--no extension) in the same folder.

If the save is successful, xl will delete the original (or rename it to its
backup name (like "backup of book1.xlk)) and if that's successful, xl will
rename the funny named file to the original's name.

If you're seeing that funny named file, then something is going wrong.

Common things that get blamed for interruptions to this process are antivirus
software poking its head in or network errors--either permissions or physical
problems.

=======
I've never seen 4 files created if I started with just one file.

Dollfacelives wrote:

702F7000 This is the file that is created. No extension, just this.

"Dollfacelives" wrote:

I have several clients that need to update one particular excel worksheet.
Everyone can update and save the changes except one client. The changes are
made but when she tries to save the file it creates 4 new files, but does not
save the worksheet.

I have tried uninstalling and reinstalling office, no luck!

--

Dave Peterson


--

Dave Peterson