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Default Issues with sharing workbooks (data loss)

I have seen several posts here regarding data loss associated with shared
workbooks. I have not read any reponses that have satisfied my personal
curiosity. Please post here if you are either personally experiancing this
problem or if possible you actually have a solution to the problem.

Description of my problem: We have one shared workbook on a network drive
that is constantly beiong updated by multiple employees. We have had 3-4
people in the last few days indicate that data they had entered and saved is
now now missing.

We have since turned on data tracking but have not found any useful
information to determine what the problem is.

Does Microsoft acknowledge that it is possible for users editing data in the
same field at the same time can overwrite each others data?
 
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