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#1
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when starting excel 2007 i get a preview page
Several times when I start Excel 2007, I get a blank blue page called
"preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#2
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when starting excel 2007 i get a preview page
Hi Andrew
When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#3
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when starting excel 2007 i get a preview page
Thanks for the reply Ron.
I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#4
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when starting excel 2007 i get a preview page
Try this
Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#5
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when starting excel 2007 i get a preview page
I ran the diagnostics and no problems were found.
"Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#6
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when starting excel 2007 i get a preview page
Hi Andrew
Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#7
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when starting excel 2007 i get a preview page
Ron, it was a new install, not an upgrade. It's the only version installed.
It is part of the 'Office Home and Student 2007' package, new retail version. "Ron de Bruin" wrote: Hi Andrew Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#8
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when starting excel 2007 i get a preview page
Hi Andrew
The only thing I know that you can try now is to clear your Temp folder. And re-register Excel. If this is not working I have no other ideas then re-installing Office But maybe others have ideas Close Excel first and On the Windows Taskbar StartRun Enter %temp% Ok delete all files and folders in this temp folder Then this 1 ) StartRun "excel.exe /unregserver"(no quotes)OK. 2) StartRun "excel.exe /regserver"(no quotes)OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case StartRun "C:\yourpath\excel.exe /regserver"(no quotes)OK -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Ron, it was a new install, not an upgrade. It's the only version installed. It is part of the 'Office Home and Student 2007' package, new retail version. "Ron de Bruin" wrote: Hi Andrew Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#9
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when starting excel 2007 i get a preview page
Hi Ron - I tried all those things - cleared the Temp folder; re-registered
the application; specified the full path. Still have the same problem. In addition, I checked the event log files for any indications - nothing reported anywhere as far as I could see. I expanded the full title of the taskbar entry when Excel starts wrong. It reads: "Preview: Page 1920010 of 1920011" It shows this exact same title every time it doesn't start correctly. I will reinstall Office later if I can't find any other solution, but I was hoping for something simpler. Thank you for your help so far. Andrew. "Ron de Bruin" wrote: Hi Andrew The only thing I know that you can try now is to clear your Temp folder. And re-register Excel. If this is not working I have no other ideas then re-installing Office But maybe others have ideas Close Excel first and On the Windows Taskbar StartRun Enter %temp% Ok delete all files and folders in this temp folder Then this 1 ) StartRun "excel.exe /unregserver"(no quotes)OK. 2) StartRun "excel.exe /regserver"(no quotes)OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case StartRun "C:\yourpath\excel.exe /regserver"(no quotes)OK -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Ron, it was a new install, not an upgrade. It's the only version installed. It is part of the 'Office Home and Student 2007' package, new retail version. "Ron de Bruin" wrote: Hi Andrew Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#10
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when starting excel 2007 i get a preview page
This is from another newsgroup (microsoft.public.excel.crashesgpfs)
Adam found a solution for the same problem you have. Maybe you can try it ? ************************************************** ********** I did consult another source and they told me that one of the recent excel updates through Windows Update may be the problem. I checked the latest updates and uninstalled KB934670. Once uninstalled, Excel starting functioning normally again. -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Hi Ron - I tried all those things - cleared the Temp folder; re-registered the application; specified the full path. Still have the same problem. In addition, I checked the event log files for any indications - nothing reported anywhere as far as I could see. I expanded the full title of the taskbar entry when Excel starts wrong. It reads: "Preview: Page 1920010 of 1920011" It shows this exact same title every time it doesn't start correctly. I will reinstall Office later if I can't find any other solution, but I was hoping for something simpler. Thank you for your help so far. Andrew. "Ron de Bruin" wrote: Hi Andrew The only thing I know that you can try now is to clear your Temp folder. And re-register Excel. If this is not working I have no other ideas then re-installing Office But maybe others have ideas Close Excel first and On the Windows Taskbar StartRun Enter %temp% Ok delete all files and folders in this temp folder Then this 1 ) StartRun "excel.exe /unregserver"(no quotes)OK. 2) StartRun "excel.exe /regserver"(no quotes)OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case StartRun "C:\yourpath\excel.exe /regserver"(no quotes)OK -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Ron, it was a new install, not an upgrade. It's the only version installed. It is part of the 'Office Home and Student 2007' package, new retail version. "Ron de Bruin" wrote: Hi Andrew Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#11
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when starting excel 2007 i get a preview page
I checked my installed updates and although I keep my system updated, I did
not see that particular one on the list. Andrew. "Ron de Bruin" wrote: This is from another newsgroup (microsoft.public.excel.crashesgpfs) Adam found a solution for the same problem you have. Maybe you can try it ? ************************************************** ********** I did consult another source and they told me that one of the recent excel updates through Windows Update may be the problem. I checked the latest updates and uninstalled KB934670. Once uninstalled, Excel starting functioning normally again. -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Hi Ron - I tried all those things - cleared the Temp folder; re-registered the application; specified the full path. Still have the same problem. In addition, I checked the event log files for any indications - nothing reported anywhere as far as I could see. I expanded the full title of the taskbar entry when Excel starts wrong. It reads: "Preview: Page 1920010 of 1920011" It shows this exact same title every time it doesn't start correctly. I will reinstall Office later if I can't find any other solution, but I was hoping for something simpler. Thank you for your help so far. Andrew. "Ron de Bruin" wrote: Hi Andrew The only thing I know that you can try now is to clear your Temp folder. And re-register Excel. If this is not working I have no other ideas then re-installing Office But maybe others have ideas Close Excel first and On the Windows Taskbar StartRun Enter %temp% Ok delete all files and folders in this temp folder Then this 1 ) StartRun "excel.exe /unregserver"(no quotes)OK. 2) StartRun "excel.exe /regserver"(no quotes)OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case StartRun "C:\yourpath\excel.exe /regserver"(no quotes)OK -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Ron, it was a new install, not an upgrade. It's the only version installed. It is part of the 'Office Home and Student 2007' package, new retail version. "Ron de Bruin" wrote: Hi Andrew Is it a upgrade from a older version or do you have more then one version of Excel installed -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... I ran the diagnostics and no problems were found. "Ron de Bruin" wrote: Try this Try to Run Office Diagnostics on Office ButtonExcel Options...Resources -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Thanks for the reply Ron. I just started then closed Excel in safe mode 6 times, one after the other. The first time it started OK. Attempts 2 and 3 gave me the blue page. Attempts 4 and 5 were OK. Attempt 6 failed again. No other app was touched during this time. Seems to be random. Andrew. "Ron de Bruin" wrote: Hi Andrew When you start excel in Safe modus a few times do you have the same prooblem then ? When you start Excel hold the Ctrl key and say Yes in the dialog -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#12
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when starting excel 2007 i get a preview page
Hi! I've actually got exactly the same problem. I have no idea what
causes it, and just like you I have to close the Excel preview and try to open the document again!....how bizarre!! I'll keep an eye on this on. |
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#13
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when starting excel 2007 i get a preview page
Hi Andrew/James
I hope I have more information soon. I post back in this thread if I know more -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm wrote in message oups.com... Hi! I've actually got exactly the same problem. I have no idea what causes it, and just like you I have to close the Excel preview and try to open the document again!....how bizarre!! I'll keep an eye on this on. |
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#14
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when starting excel 2007 i get a preview page
Hi Andrew/James
My contact at Microsoft like to have more information ****************************************** Would it be possible to get a screenshot of the issue? I'm not sure I understand exactly what is going on? Is the user just seeing the statusbar at the top of the application, and the rest of the application is the blue background? ****************************************** You can send it to my private mail -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Ron de Bruin" wrote in message ... Hi Andrew/James I hope I have more information soon. I post back in this thread if I know more -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm wrote in message oups.com... Hi! I've actually got exactly the same problem. I have no idea what causes it, and just like you I have to close the Excel preview and try to open the document again!....how bizarre!! I'll keep an eye on this on. |
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#15
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when starting excel 2007 i get a preview page
Update:
The Devs at Microsoft know about the issue. -- Regards Ron de Bruin http://www.rondebruin.nl/tips.htm "Andrew" wrote in message ... Several times when I start Excel 2007, I get a blank blue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking the Excel document I want to work on. Doesn't always work. About 8 times out of 10 Excel starts normally with no problem. My OS is Vista. Plenty of resources available. |
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#16
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when starting excel 2007 i get a preview page
On Aug 27, 6:25 am, "Ron de Bruin" wrote:
Update: The Devs at Microsoft know about the issue. -- Regards Ron de Bruinhttp://www.rondebruin.nl/tips.htm "Andrew" wrote in ... Several times when I startExcel2007, I get ablankblue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking theExceldocument I want to work on. Doesn't always work. About 8 times out of 10Excelstartsnormally with no problem. My OS is Vista. Plenty of resources available. The issue with Excel opening a "blank" Document has been occurring at our Company's office since we upgraded to Office 2007. I have found that every single instance of the issue has been caused by Adobe Acrobat professional or Reader being installed, this only affects the users who are NOT running the latest version of Adobe Acrobat 8.1. The Resolution to this issue was to remove Adobe Reader and/or Professional from the system. Once you have completed this step, you may receive a "compile error" when you attempt to start Excel. If this occurs you can delete the "XLSTART" directory from the followign location "C:\Program files\Microsoft Office\Office12". The next time you attempt to run Excel the windows installer will run and "repair" the installation. Excel should now start without issue. You can also re-install Adobe Acrobat, just make sure you install the latest version. |
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#17
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when starting excel 2007 i get a preview page
I'm running Vista, Office 2007, as well as Acrobat 8.1 and have the same
blank blue Excel screen. I have had this problem for several months now and have been keeping my eye on all the posts here concerning this problem. There is no tool bar at the top, only the bar which is normally at the bottom. There is no functionality. I close the blank blue excel window via task bar. I have consistently had luck opening excel files while holding down the "CTRL" key but would like to find the true fix. " wrote: On Aug 27, 6:25 am, "Ron de Bruin" wrote: Update: The Devs at Microsoft know about the issue. -- Regards Ron de Bruinhttp://www.rondebruin.nl/tips.htm "Andrew" wrote in ... Several times when I startExcel2007, I get ablankblue page called "preview:19200' and there are no options to cancel it. I close it from the taskbar and hope I can start the application properly by double-clicking theExceldocument I want to work on. Doesn't always work. About 8 times out of 10Excelstartsnormally with no problem. My OS is Vista. Plenty of resources available. The issue with Excel opening a "blank" Document has been occurring at our Company's office since we upgraded to Office 2007. I have found that every single instance of the issue has been caused by Adobe Acrobat professional or Reader being installed, this only affects the users who are NOT running the latest version of Adobe Acrobat 8.1. The Resolution to this issue was to remove Adobe Reader and/or Professional from the system. Once you have completed this step, you may receive a "compile error" when you attempt to start Excel. If this occurs you can delete the "XLSTART" directory from the followign location "C:\Program files\Microsoft Office\Office12". The next time you attempt to run Excel the windows installer will run and "repair" the installation. Excel should now start without issue. You can also re-install Adobe Acrobat, just make sure you install the latest version. |
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#18
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when starting excel 2007 i get a preview page
I have also have this problem, new PC and office 2007 on vista. Mine tends to
happen frequently, 3 out of 4 times I would estimate. It's incredibly annoying especially since I use excel frequently. If Microsoft know of this issue perhaps they could provide an update on progress for resolving this or at least some background on the cause of this problem or at least a probem number so that we can track it. Any more news on this? |
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#19
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when starting excel 2007 i get a preview page
I have the same problem. Vista Ultimate on new machine and only Office 2007.
It happens about 1 in four times. Very inconsistent occurances. But I didn't always have this issue, it just started a couple of months ago, so I could go along with the theory of an "upgrade" issue.....just not certain which one. "ICooper" wrote: I have also have this problem, new PC and office 2007 on vista. Mine tends to happen frequently, 3 out of 4 times I would estimate. It's incredibly annoying especially since I use excel frequently. If Microsoft know of this issue perhaps they could provide an update on progress for resolving this or at least some background on the cause of this problem or at least a probem number so that we can track it. Any more news on this? |
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