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#1
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
When I try to search help - either online or offline - clicking links to the
desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? |
#2
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
You might try system restore before you do something as drastic as
re-installing windows "Spoonbill" wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? |
#3
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
If System Restore fails to help you, the steps I'd take to try to get things
running would be to first do a REPAIR installation of Windows. Only if both the System Restore and Repair Installation fail to fix things would I even begin to consider a complete re-install of Windows. There are even other things to try first and the Windows help groups here at Microsoft would be a good place to to get help with it: you could extract the needed file from the ..CAB file, copy it into the appropriate folder and register it with the system using the Start | Run options. If you get to the point of either using Repair, and most definitely if you do an actual re-install of Windows, then the answer is YES about backing up your data. While data loss doing a repair installation is rare, it is possible. Data loss during a full re-install of Windows is virtually guaranteed. I'm hoping that the green check next to Mike's post means that the use of a Restore Point in System Restore fixed things up for you and all of what I just said turns out to be totally unnecessary. "Spoonbill" wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? |
#4
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"Help" links don't work in Excel
I'm not sure I would jump to reinstall windows either. But if you're missing
hhctrl.ocx, you might be missing more files and reinstalling windows could be the easiest/safest way to go. But I'd look for hhctrl.ocx on my harddrive. (Windows start button|search). For me (winxp home), I found it he c:\windows\system32 If you don't find it there, maybe you can find it in one of the .CAB files on your Windows CD and extract and copy it there--(or "borrow" it from another pc running the same version of windows????). After that, you'll want to make sure that windows sees it--you'll have to register it with windows. Windows start button|Run type this: regsvr32 c:\windows\system32\hhctrl.ocx (Change the location as required) And see if it works. Failing that, I'd go to Google Groups and search for "missing hhctrl" You'll find lots of hits with lots of suggestions. In fact, you may want to visit google first--to see if you see a better suggestion. Spoonbill wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? -- Dave Peterson |
#5
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"Help" links don't work in Excel
If you don't find something helpful on google, you may want to post in a
newsgroup dedicated to windows. Be sure to give them the version of windows you're running, too. Dave Peterson wrote: I'm not sure I would jump to reinstall windows either. But if you're missing hhctrl.ocx, you might be missing more files and reinstalling windows could be the easiest/safest way to go. But I'd look for hhctrl.ocx on my harddrive. (Windows start button|search). For me (winxp home), I found it he c:\windows\system32 If you don't find it there, maybe you can find it in one of the .CAB files on your Windows CD and extract and copy it there--(or "borrow" it from another pc running the same version of windows????). After that, you'll want to make sure that windows sees it--you'll have to register it with windows. Windows start button|Run type this: regsvr32 c:\windows\system32\hhctrl.ocx (Change the location as required) And see if it works. Failing that, I'd go to Google Groups and search for "missing hhctrl" You'll find lots of hits with lots of suggestions. In fact, you may want to visit google first--to see if you see a better suggestion. Spoonbill wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? -- Dave Peterson -- Dave Peterson |
#6
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
Same location for it in Windows XP Pro and Windows MCE - /system32
"Dave Peterson" wrote: I'm not sure I would jump to reinstall windows either. But if you're missing hhctrl.ocx, you might be missing more files and reinstalling windows could be the easiest/safest way to go. But I'd look for hhctrl.ocx on my harddrive. (Windows start button|search). For me (winxp home), I found it he c:\windows\system32 If you don't find it there, maybe you can find it in one of the .CAB files on your Windows CD and extract and copy it there--(or "borrow" it from another pc running the same version of windows????). After that, you'll want to make sure that windows sees it--you'll have to register it with windows. Windows start button|Run type this: regsvr32 c:\windows\system32\hhctrl.ocx (Change the location as required) And see if it works. Failing that, I'd go to Google Groups and search for "missing hhctrl" You'll find lots of hits with lots of suggestions. In fact, you may want to visit google first--to see if you see a better suggestion. Spoonbill wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? -- Dave Peterson |
#7
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
Thanks to all -- found a copy of the file in my sp2 files, and copied it from
there to system32, registered per recommendation, and help is working both in Access and Excel. thanks very much "JLatham" wrote: Same location for it in Windows XP Pro and Windows MCE - /system32 "Dave Peterson" wrote: I'm not sure I would jump to reinstall windows either. But if you're missing hhctrl.ocx, you might be missing more files and reinstalling windows could be the easiest/safest way to go. But I'd look for hhctrl.ocx on my harddrive. (Windows start button|search). For me (winxp home), I found it he c:\windows\system32 If you don't find it there, maybe you can find it in one of the .CAB files on your Windows CD and extract and copy it there--(or "borrow" it from another pc running the same version of windows????). After that, you'll want to make sure that windows sees it--you'll have to register it with windows. Windows start button|Run type this: regsvr32 c:\windows\system32\hhctrl.ocx (Change the location as required) And see if it works. Failing that, I'd go to Google Groups and search for "missing hhctrl" You'll find lots of hits with lots of suggestions. In fact, you may want to visit google first--to see if you see a better suggestion. Spoonbill wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? -- Dave Peterson |
#8
Posted to microsoft.public.excel.misc
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"Help" links don't work in Excel
Glad you're up and running...
Spoonbill wrote: Thanks to all -- found a copy of the file in my sp2 files, and copied it from there to system32, registered per recommendation, and help is working both in Access and Excel. thanks very much "JLatham" wrote: Same location for it in Windows XP Pro and Windows MCE - /system32 "Dave Peterson" wrote: I'm not sure I would jump to reinstall windows either. But if you're missing hhctrl.ocx, you might be missing more files and reinstalling windows could be the easiest/safest way to go. But I'd look for hhctrl.ocx on my harddrive. (Windows start button|search). For me (winxp home), I found it he c:\windows\system32 If you don't find it there, maybe you can find it in one of the .CAB files on your Windows CD and extract and copy it there--(or "borrow" it from another pc running the same version of windows????). After that, you'll want to make sure that windows sees it--you'll have to register it with windows. Windows start button|Run type this: regsvr32 c:\windows\system32\hhctrl.ocx (Change the location as required) And see if it works. Failing that, I'd go to Google Groups and search for "missing hhctrl" You'll find lots of hits with lots of suggestions. In fact, you may want to visit google first--to see if you see a better suggestion. Spoonbill wrote: When I try to search help - either online or offline - clicking links to the desired info doesn't work. By trying to contact tech support, I can see that I am missing the file "hhctrl.ocx" in Windows, with the suggestion that I re-install Windows. My question is: do I need to do anything to protect My Documents or other items like OUtlook.pst before I go about re-installing Windows? -- Dave Peterson -- Dave Peterson |
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