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Default Shared Workbooks

I have created a shared workbook on a network drive that saves every 5
minutes and allows users to see eachothers changes. What I want to have is a
tool for everyone at different stations to enter list information regarding
callers for service calls that are not being booked at this time and will
need a callback. Are we going to loose information if users enter info into
the same cells. Is there a better way to set up a shared list?
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