Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 1
Default call distribution

i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003
  #2   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 11,501
Default call distribution

Hi,
With your times in columnA range A1 - A150
Build your self a table that looks like this and covers your time period:-

Col C Col D
08:00 08:15
08:15 08:30
08:30 08:45
08:45 09:00
09:00 09:15
09:15 09:30
09:30 09:45
09:45 10:00
10:00 10:15
10:15 10:30
10:30 10:45
10:45 11:00
11:00 11:15
11:15 11:30
11:30 11:45
11:45 12:00
12:00 12:15
12:15 12:30
12:30 12:45
12:45 13:00
13:00 13:15
13:15 13:30
13:30 13:45
13:45 14:00
14:00 14:15

In my case this is in columns C & D
In E1 type
=(COUNTIF($A$1:$A$150,"="&C1))-(COUNTIF($A$1:$A$150,"="&D1))
Drag down to the same length as the times in columns C&D

Mike

"Andrew@rushington" wrote:

i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003

  #3   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 2,646
Default call distribution

Another solution: Your call times being in column A, build a table in column
B like Mike's column C starting from C2 (C1 is a header), select range C2:Cn
where n is the row No of last item in Column B plus 1, enter this formula
=FREQUENCY(A:A,B2:Bn)
and confirm it with Ctrl+Shift+Enter as an array formula!

Regards,
Stefi




€˛Mike H€¯ ezt Ć*rta:

Hi,
With your times in columnA range A1 - A150
Build your self a table that looks like this and covers your time period:-

Col C Col D
08:00 08:15
08:15 08:30
08:30 08:45
08:45 09:00
09:00 09:15
09:15 09:30
09:30 09:45
09:45 10:00
10:00 10:15
10:15 10:30
10:30 10:45
10:45 11:00
11:00 11:15
11:15 11:30
11:30 11:45
11:45 12:00
12:00 12:15
12:15 12:30
12:30 12:45
12:45 13:00
13:00 13:15
13:15 13:30
13:30 13:45
13:45 14:00
14:00 14:15

In my case this is in columns C & D
In E1 type
=(COUNTIF($A$1:$A$150,"="&C1))-(COUNTIF($A$1:$A$150,"="&D1))
Drag down to the same length as the times in columns C&D

Mike

"Andrew@rushington" wrote:

i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003

  #4   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 14
Default call distribution

thanks for that after some jiggery pokery with formatting time (nightmare) it
has solved the problem

Cheers

"Mike H" wrote:

Hi,
With your times in columnA range A1 - A150
Build your self a table that looks like this and covers your time period:-

Col C Col D
08:00 08:15
08:15 08:30
08:30 08:45
08:45 09:00
09:00 09:15
09:15 09:30
09:30 09:45
09:45 10:00
10:00 10:15
10:15 10:30
10:30 10:45
10:45 11:00
11:00 11:15
11:15 11:30
11:30 11:45
11:45 12:00
12:00 12:15
12:15 12:30
12:30 12:45
12:45 13:00
13:00 13:15
13:15 13:30
13:30 13:45
13:45 14:00
14:00 14:15

In my case this is in columns C & D
In E1 type
=(COUNTIF($A$1:$A$150,"="&C1))-(COUNTIF($A$1:$A$150,"="&D1))
Drag down to the same length as the times in columns C&D

Mike

"Andrew@rushington" wrote:

i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003

  #5   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 8,856
Default call distribution

Call data usually covers the calls you make, rather than calls
received.

It would be better to draw up a list of 15minute intervals on a
separate sheet - perhaps starting in A1. You can do this by entering
00:00:00 in A1, then in A2 entering this formula:

=A1+TIME(0,15,0)

and copying this down the column to cover a full day. Format the cells
as [h]:mm:ss

Then in B2 you can enter the formula:

=COUNTIF(time_range,""&A1)-COUNTIF(time_range,"="&A2)

where time_range is your range on the other sheet, eg Sheet1!E$2:E
$1000

Then copy this formula down.

Hope this helps.

Pete

On Nov 22, 11:10 am, Andrew@rushington
wrote:
i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003




  #6   Report Post  
Posted to microsoft.public.excel.worksheet.functions
external usenet poster
 
Posts: 8,856
Default call distribution

Sorry, the first part of the formula should be "=" rather than just
"".

Pete

On Nov 22, 11:57 am, Pete_UK wrote:
Call data usually covers the calls you make, rather than calls
received.

It would be better to draw up a list of 15minute intervals on a
separate sheet - perhaps starting in A1. You can do this by entering
00:00:00 in A1, then in A2 entering this formula:

=A1+TIME(0,15,0)

and copying this down the column to cover a full day. Format the cells
as [h]:mm:ss

Then in B2 you can enter the formula:

=COUNTIF(time_range,""&A1)-COUNTIF(time_range,"="&A2)

where time_range is your range on the other sheet, eg Sheet1!E$2:E
$1000

Then copy this formula down.

Hope this helps.

Pete

On Nov 22, 11:10 am, Andrew@rushington



wrote:
i have a list of telephone calls recieved with the time of the call over a 1
day (8hour) period. i need to report how many calls recieved in 15 min
intervals. useing excel 2003- Hide quoted text -


- Show quoted text -


Reply
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Call Center Management: How to calculate 'cost per call' Denniso6 Excel Discussion (Misc queries) 2 June 25th 06 05:01 PM
triangular distribution TD Excel Discussion (Misc queries) 3 December 24th 05 12:30 AM
Equal "Distribution" Charles Rodriguez Excel Worksheet Functions 4 August 6th 05 07:01 PM
Distribution Chart BL Charts and Charting in Excel 1 April 21st 05 02:33 AM
Frequency distribution Ms MIS Excel Discussion (Misc queries) 1 April 6th 05 05:07 PM


All times are GMT +1. The time now is 06:48 AM.

Powered by vBulletin® Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.
Copyright ©2004-2025 ExcelBanter.
The comments are property of their posters.
 

About Us

"It's about Microsoft Excel"