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Response times calculated in business hours
Hello, i wish to calculate response times in business hours.
I have two columns of data; A represents the "call log" date and time; B represents the "responded by" date and time. I wish to calculate the time difference between A & B, but only in office hours. As an example; Office hours 9am to 5 pm Mon-Fri (no sat or Sun) A call received at 4pm on friday that was dealt with by 10am on monday would have a Response time of 2 hours. Is there a neat way of doing this? |
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