Not sure what is going on with my Excel application. When I try to edit a
document, the application crashes on me.

I received a dialog box that says:

Microsoft Office Excel has encountered a problem and needs to close. We are
sorry for the inconvenience.

There is a checkbox to €œRecover my work and restart MS Office Excel€�

Even if I recovered or close it down, I am still not able to edit documents.

Doesnt matter if I create a new file, save, and then try to edit, I still
receive this message.

I have removed MS Office, reloaded Office 2003, SP 2, and all updates.
Still crashing.

There is an error signature dialog box that displays:
AppName: excel.exe AppVer:11.0.6560.0 AppStamp:4296b6f2
ModName: kernel32.dll ModeVer:5.1.2600.2180 ModStamp:4110964
fDebug:0 Offset:0000d189

Any assistance and expertise would be greatly appreciated.
Thank you in advance.
Mary

Try using Dr Watson. That is supposed to watch for and generate logs of
application errors.

To access it go to the system tools menu and run the System Information
option. Then, in the System Info program, go to the tools menu and run Dr.
Watson. That will generate an error log.


"Mary" wrote:

Not sure what is going on with my Excel application. When I try to edit a
document, the application crashes on me.

I received a dialog box that says:

Microsoft Office Excel has encountered a problem and needs to close. We are
sorry for the inconvenience.

There is a checkbox to €œRecover my work and restart MS Office Excel€�

Even if I recovered or close it down, I am still not able to edit documents.

Doesnt matter if I create a new file, save, and then try to edit, I still
receive this message.

I have removed MS Office, reloaded Office 2003, SP 2, and all updates.
Still crashing.

There is an error signature dialog box that displays:
AppName: excel.exe AppVer:11.0.6560.0 AppStamp:4296b6f2
ModName: kernel32.dll ModeVer:5.1.2600.2180 ModStamp:4110964
fDebug:0 Offset:0000d189

Any assistance and expertise would be greatly appreciated.
Thank you in advance.
Mary

Good morning Peter and thank you.

I see where the error log is being saved, but how do I view a ".dmp or .pf"
file? Not sure how I use this Dr. Watson feature.
Mary

"Peter Ellis" wrote:

Try using Dr Watson. That is supposed to watch for and generate logs of
application errors.

To access it go to the system tools menu and run the System Information
option. Then, in the System Info program, go to the tools menu and run Dr.
Watson. That will generate an error log.


"Mary" wrote:

Not sure what is going on with my Excel application. When I try to edit a
document, the application crashes on me.

I received a dialog box that says:

Microsoft Office Excel has encountered a problem and needs to close. We are
sorry for the inconvenience.

There is a checkbox to €œRecover my work and restart MS Office Excel€�

Even if I recovered or close it down, I am still not able to edit documents.

Doesnt matter if I create a new file, save, and then try to edit, I still
receive this message.

I have removed MS Office, reloaded Office 2003, SP 2, and all updates.
Still crashing.

There is an error signature dialog box that displays:
AppName: excel.exe AppVer:11.0.6560.0 AppStamp:4296b6f2
ModName: kernel32.dll ModeVer:5.1.2600.2180 ModStamp:4110964
fDebug:0 Offset:0000d189

Any assistance and expertise would be greatly appreciated.
Thank you in advance.
Mary