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file/sendto/mailrecipient failure
I have a client with Windows XP SP2 and all patches up-to-date; also OFFICE
2000 Business edition with all service packs and patches up-to-date. When trying to send a file by email from WORD or EXCEL using file/sendto/mailrecipient command the system fails. OFFICE has been uninstalled and re-installed but the fault persists. Would appreciate hearing from others having similar problems or suggesting solutions. ERROR MESSAGES: 1. when trying to send to mail recipient from WORD or EXCEL the following error message appears: "MS OUTLOOK has encountered an error -- either there is no default mail client or the current client cannot fulfill the messaging request". 2. After pressing OK a second message appears when sending out of WORD the second message reads: "log on failed you must log on to your MC EXCHANGE to access your address book Error code --- unspecified error" when sending out of EXCEL the second message reads: "General mail failure. Quit MS Excel, restart mail system" Quitting EXCEL and OUTLOOK and trying again solves nothing. |
#2
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Hi niuta
Check out this first http://www.rondebruin.nl/mail/problems.htm -- Regards Ron de Bruin http://www.rondebruin.nl "niuta" wrote in message ... I have a client with Windows XP SP2 and all patches up-to-date; also OFFICE 2000 Business edition with all service packs and patches up-to-date. When trying to send a file by email from WORD or EXCEL using file/sendto/mailrecipient command the system fails. OFFICE has been uninstalled and re-installed but the fault persists. Would appreciate hearing from others having similar problems or suggesting solutions. ERROR MESSAGES: 1. when trying to send to mail recipient from WORD or EXCEL the following error message appears: "MS OUTLOOK has encountered an error -- either there is no default mail client or the current client cannot fulfill the messaging request". 2. After pressing OK a second message appears when sending out of WORD the second message reads: "log on failed you must log on to your MC EXCHANGE to access your address book Error code --- unspecified error" when sending out of EXCEL the second message reads: "General mail failure. Quit MS Excel, restart mail system" Quitting EXCEL and OUTLOOK and trying again solves nothing. |
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