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For anyone interested, I was able to resolve this using the following formula:
Please make sure you make this an array. Hit F2, Ctrl-shift-enter rather than just enter after inputting the formula. =INDEX(CallData!$C$2:$C$9,MATCH(1, IF(ISNUMBER(MATCH(CallData!$B$2:$B$9,$B2:$D2,0)), IF(CallData!$C$2:$C$9=$E2,1)),0)) |
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