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Default Deleting Rows - only deletes content

Hello, one of our users has an excel document and would like to delete rows
(there are images contained withing some of the cells in each row). When he
right clicks on the row header and select's Delete or select's Delete
Delete Sheet Rows in the Cells toolbar, only the content is deleted, not the
entire row. we would like to delete the row AND it's contents.

Four other users (including myself) are able to perform both functions to
achieve desired result, however when this one user delete's, it only delete's
the content.

I have an appointment with the user to fix in 2.5 hours. Any help would be
appreciated.

Thanks,
~Phil
 
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