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Hi there,
Please help me with the following issue. I maintain a worksheet which aims to achieve customer satisfaction rate to be 4.65 For example: Total Total Customer Satisfaction Target for Score Responses (CSAT) rate (CSAT=4.65) 706 153 4.61 (706/153) ? fig. required to be 4.65 192 44 4.36 (192/44) ? fig. required to be 4.65 359 85 4.22 (359/85) ? fig. required to be 4.65 500 250 2.00 (500/250) ? fig. required to be 4.65 500 120 4.17 (500/120) ? fig. required to be 4.65 What function/formula can give me the figures to achieve the above mentioned CSAT Target to 4.65? Regards, Shweta |
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