I am the accountant for an insurance agency evaluating Office 2007 Small
Business Trial Version for upgrading our workstations. Our agency accounting
software has some old customized Excel macros that have worked seamlessly
with our Office 2000 Small Business installations. They now will not work
with Office 2007 as it has a "missing component". The Office Online Knowledge
Base informs me that a VBA Converter Pack must be installed and to do so I
must contact support. Why is this VBA Converter Pack not already readily
available for download? Why must I spend $49 on customer support just to be
told how I can get it? Why is Office 2007 Small Business less functional, or
not fully downward compatible, to the Office 2000 version?

I do not understand why Microsoft chooses not to give easily obtained and
free support on their trial versions. I certainly see no reason to upgrade
when the trail version is already letting me know that it will not work.

I am finding this whole exercise very frustrating.

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Regards,

Ray