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Default Zero Value Settings

Hi

I'm running some data off into a .lst file format such as hh:mm:ss and
dd/mm/yyyy. When i do it i am getting it with the zero's, such as 04:00:00 or
04/04/2007.

When my client in Turkey is running off the same data in the same program
her zero's are not displaying. So the file is coming back with 4:00:00 or
4/4/2007.

Macros are enabled. I'm using Office 2003 on a PC.

They are using office 2002 on a PC and office on an apple mac. The PC one is
missing the zero value and the mac version is throwing out the following
error and can't export;

Compile error, expected identifier.

I have used excel help and checked conditional formatting settings and
settings for zero values are ticked in options.

What reason could there be for the missing zero's? Can anyone suggest
anymore settings i can check?

Thanks very much
 
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