I have a user that is experiancing some issues with the essbase for excel
add-in, the problem is as follows

The add in is installed correctly and will work fine, but then the user
opens a new spreadsheet and the add-in will no longer be installed doesn't
happen all the time but enough for it to really annoy the user, closing down
excel and reopening it will bring the add-in back in most cases. I to have
had the add-in dissapear on occasion but nowhere near as frequently as this
user,

any suggestion would be appreciated

If "Essbase" disappears from the Excel main menu, I'm not sure why that
occaissionally happens, but try disengaging/re-engaging the add-in:
<tools<add-ins
UNcheck the Essbase add-in
CHECK the Essbase add-in
(The Essbase menu item should return)

If it disappears from the <tools<add-ins list, I don't know what to tell
you.

Does that help?
***********
Regards,
Ron

XL2002, WinXP


"Nigel" wrote:

I have a user that is experiancing some issues with the essbase for excel
add-in, the problem is as follows

The add in is installed correctly and will work fine, but then the user
opens a new spreadsheet and the add-in will no longer be installed doesn't
happen all the time but enough for it to really annoy the user, closing down
excel and reopening it will bring the add-in back in most cases. I to have
had the add-in dissapear on occasion but nowhere near as frequently as this
user,

any suggestion would be appreciated

its still in the add-in menu it just appears to "unstick itself from excel"

"Ron Coderre" wrote:

If "Essbase" disappears from the Excel main menu, I'm not sure why that
occaissionally happens, but try disengaging/re-engaging the add-in:
<tools<add-ins
UNcheck the Essbase add-in
CHECK the Essbase add-in
(The Essbase menu item should return)

If it disappears from the <tools<add-ins list, I don't know what to tell
you.

Does that help?
***********
Regards,
Ron

XL2002, WinXP


"Nigel" wrote:

I have a user that is experiancing some issues with the essbase for excel
add-in, the problem is as follows

The add in is installed correctly and will work fine, but then the user
opens a new spreadsheet and the add-in will no longer be installed doesn't
happen all the time but enough for it to really annoy the user, closing down
excel and reopening it will bring the add-in back in most cases. I to have
had the add-in dissapear on occasion but nowhere near as frequently as this
user,

any suggestion would be appreciated