I am creating a performance chart for employees to fill
out. Below is an example of a set of questions they need
to complete, with a possible answer to each. My
spreadsheet is being designed to calculate a points system
on multiple categories

1. How many appointments did you have? "2"
2. How many new appointments did you set? "1"
3. Did you follow up with active client groups, not yet
rented? "Y"
4. Have you made collection calls to clients that owe
money? "N"
5. Have you reviewed and replied to all your emails? "Y"

I need a formula that will add up all the numeric answers,
but also set an individual value for each question that
has a "Y" or "N" entry. So question 3 may be a +3 towards
the total of "Y" but question 5 may only be a +1 towards
the total if "Y" or a -3 if "N"

please help!

Much Thanks!
Corey