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I'm running Win XP Pro, with Office 2003, SP2
Recent problem with Excel and Word (but not Outlook, Publisher or PowerPoint) has developed the last three weeks. When clicking a folder (or icon on the desktop) both Excel and Word will not open for close to 2 minutes (to get to the splash screen...yes, I timed it several times) and the file ultimately opens about 30 seconds later. Yet, if I go startexcel (or word)fileopenthen locate the folder and file, any file I choose will open instantly. I have poured through these messages looking for a similar issue. Here is what I have tried so far: -disconnected all mapped drives to/from this pc -uninstalled programs that were added recently -disabled norton antivirus -renamed normal.dot -removed all macros -downloaded/installed/ran through the Word Support Template -checked my RAM (it's 2 GB and there wasn't any big run up in CPU usage when opening) -there are no "personal.xls" files -removed Excel Security Update KB925257 (downloaded 1/10/07) -renamed the two "verclsid.exe" files (except the third file, found in pre-fetch) A few other items of note: I do have the Professional version of Adobe (and ver 8 of Reader) installed, along with Dragon Naturally Speaking, ver 9.0. Dragon does make the pc sluggish (even with 2 GB) but has not affected excel or Word like this previously. I am desperate for help, as I use Excel and Word all day long in my practice. Any ideas/thoughts/comments are greatly appreciated. |
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