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#1
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No Graph Visible
I am in the middle (60%) done rolling out Dell 430 or Dell 630 laptops to
2,500 users. Some, not all when they create a graph do not see anything:- Windows Vista, Office 2007 Create a Graph, F11 or Full screen the screen is all blue (the background colour) This seems to happen when users undock their laptops from a docking station not then connected. Any help appreciated. Roger Knowles MOS Master Office 97-2003 |
#2
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No Graph Visible
In at least one case I've heard of, this problem was fixed when a printer
was installed. Apparently Excel needs the printer driver to help render the full page chart. Since you're just now rolling out the computers, this seems to make sense. Many of the users may not have tried printing yet, so they would not be assured of having a printer. If there are different hardware configurations when the laptops are undocked (i.e., specifically no printer installed when undocked), this explains the dual behavior. Install any generic printer driver. - Jon ------- Jon Peltier, Microsoft Excel MVP Tutorials and Custom Solutions Peltier Technical Services, Inc. - http://PeltierTech.com _______ "Roger Knowles" wrote in message 9.145... I am in the middle (60%) done rolling out Dell 430 or Dell 630 laptops to 2,500 users. Some, not all when they create a graph do not see anything:- Windows Vista, Office 2007 Create a Graph, F11 or Full screen the screen is all blue (the background colour) This seems to happen when users undock their laptops from a docking station not then connected. Any help appreciated. Roger Knowles MOS Master Office 97-2003 |
#3
Posted to microsoft.public.excel.charting
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No Graph Visible
Jon,
Thanks for the reply, I like the idea of no printer being installed, however I can guarantee you they are, as part of migration, everyone has the MS Office XPS, a PDF Printer driver, and at least 2 network printers close to the users. I can also confirm that users would have printed to these printers when the error occurs. I like the idea though, as I have heard that some Vista drivers may not be fully compatible with the Printer, although I am unsure where this can effect the chart. If you have any other cases please let me know. Thanks for the Reply... Roger Knowles "Jon Peltier" wrote in : In at least one case I've heard of, this problem was fixed when a printer was installed. Apparently Excel needs the printer driver to help render the full page chart. Since you're just now rolling out the computers, this seems to make sense. Many of the users may not have tried printing yet, so they would not be assured of having a printer. If there are different hardware configurations when the laptops are undocked (i.e., specifically no printer installed when undocked), this explains the dual behavior. Install any generic printer driver. - Jon ------- Jon Peltier, Microsoft Excel MVP Tutorials and Custom Solutions Peltier Technical Services, Inc. - http://PeltierTech.com _______ "Roger Knowles" wrote in message |
#4
Posted to microsoft.public.excel.charting
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No Graph Visible
I had exactly the same problem and I decided to see if it was something to do
with the printers after I read this post. I changed my Default printer, which was originally a network printer that I am not always connected to, to the XPS Writer and the problem disappeared. Who would've known? "Roger Knowles" wrote: Jon, Thanks for the reply, I like the idea of no printer being installed, however I can guarantee you they are, as part of migration, everyone has the MS Office XPS, a PDF Printer driver, and at least 2 network printers close to the users. I can also confirm that users would have printed to these printers when the error occurs. I like the idea though, as I have heard that some Vista drivers may not be fully compatible with the Printer, although I am unsure where this can effect the chart. If you have any other cases please let me know. Thanks for the Reply... Roger Knowles "Jon Peltier" wrote in : In at least one case I've heard of, this problem was fixed when a printer was installed. Apparently Excel needs the printer driver to help render the full page chart. Since you're just now rolling out the computers, this seems to make sense. Many of the users may not have tried printing yet, so they would not be assured of having a printer. If there are different hardware configurations when the laptops are undocked (i.e., specifically no printer installed when undocked), this explains the dual behavior. Install any generic printer driver. - Jon ------- Jon Peltier, Microsoft Excel MVP Tutorials and Custom Solutions Peltier Technical Services, Inc. - http://PeltierTech.com _______ "Roger Knowles" wrote in message |
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