Hi Jon €“
I really appreciate your response! For everything Im trying to accomplish
I really need to utilize the 2nd axis instead of hiding it. I got the chart
to group different counts for each month by adding an empty row of cells
after each months data. For some reason I am currently unable to get the
SLA % line to show in the chart€¦I can get the milestones to show but thats
not as effective as the line. I forwarded you my example file. Can you can
take a look at it and tell me if you know of a way to make the SLA % line
visible?
To summarize what Im trying to accomplish in a single chart:
€¢ Group the number/count of opened and number of closed tickets for each
month (as bar chart format), and
€¢ Overlay percentage of tickets resolved within SLA over the volume for
each month (as line chart format)
o SLA is only calculated for Closed Tickets (1 of the 2 counts
associated with each month)
Thanks again for your response and help!
Jason
====================================
"Jon Peltier" wrote:
Are you looking for a stacked/clustered column chart? Look he
http://peltiertech.com/Excel/ChartsH...sterStack.html
To make the line segments appear, go to Tools men Options Chart, and
under Plot Empty Cells As, choose Interpolate.
- Jon
-------
Jon Peltier, Microsoft Excel MVP
Tutorials and Custom Solutions
http://PeltierTech.com
_______
"JaWeek" wrote in message
...
Using data similar to what's below (month, ticket count type, customer,
SLA
compliance %), I'd like to be able to have the bars with the # of tickets
opened and closed for each month grouped so the bars touch each other
while
still having space inbetween each months' bars (using the 1st axis). I
only
can seem to find an option that determines the space between all
bars...not
allowing me to group the bars for a given month.
As a second issue, the SLA compliance % data for closed tickets won't show
up as a line chart overlaying the bar chart described above. I can get
milestones to show, but not the line itself (using the 2nd axis).
Any help in accomplishing either or both items would be greatly
appreciated.
Ticket Volume & SLA Compliance
Month Ticket Count Types Customer #1 Customer #2 Customer
#3 Resolution SLA
Jul Opened 349 53 426
Closed 340 60 430 68%
Aug Opened 405 69 477
Closed 390 75 460 73%
Sep Opened 430 90 732
Closed 450 90 715 78%
Oct Opened 408 79 621
Closed 400 70 600 69%