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#1
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charting problem in Excel 2007
MS has identified a problem with very slow charting in Excel 2007 for certain
conditions. A hotfix has apparently been developed to solve this problem. Here is the link: http://support.microsoft.com/kb/938538/en-us My question is: how do you get the hotfix? I have struggled with very very slow charting for several months and would very much like to get it. But I don't know how to get it without going through a paid MS support number. Any suggestions from MS MVP's or real MS folks? Thanks, mk |
#2
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charting problem in Excel 2007
From the page:
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. "mk" wrote: MS has identified a problem with very slow charting in Excel 2007 for certain conditions. A hotfix has apparently been developed to solve this problem. Here is the link: http://support.microsoft.com/kb/938538/en-us My question is: how do you get the hotfix? I have struggled with very very slow charting for several months and would very much like to get it. But I don't know how to get it without going through a paid MS support number. Any suggestions from MS MVP's or real MS folks? Thanks, mk |
#3
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charting problem in Excel 2007
When I contacted the MS Support phone number, I mentioned the KB number, and
they emailed me a link to the hotfix. I had to assure them that I understood the hotfix had not been exhaustively tested. Relatively painless. I experienced only a small incremental improvement in charting with the hotfix installed.I must point out that I did not systematically test the hotfix, but just tried with one of the big chart files that had given me fits. YMMV. - Jon ------- Jon Peltier, Microsoft Excel MVP Tutorials and Custom Solutions Peltier Technical Services, Inc. - http://PeltierTech.com _______ "JLatham" <HelpFrom @ Jlathamsite.com.(removethis) wrote in message ... From the page: To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. "mk" wrote: MS has identified a problem with very slow charting in Excel 2007 for certain conditions. A hotfix has apparently been developed to solve this problem. Here is the link: http://support.microsoft.com/kb/938538/en-us My question is: how do you get the hotfix? I have struggled with very very slow charting for several months and would very much like to get it. But I don't know how to get it without going through a paid MS support number. Any suggestions from MS MVP's or real MS folks? Thanks, mk |
#4
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charting problem in Excel 2007
Thank you Jon, very helpful. Especially info on how much improvement was
achieved. You can ignore my request for "how did you get the Hotfix" that I posted elsewhere <g, this obviously takes care of that information. "Jon Peltier" wrote: When I contacted the MS Support phone number, I mentioned the KB number, and they emailed me a link to the hotfix. I had to assure them that I understood the hotfix had not been exhaustively tested. Relatively painless. I experienced only a small incremental improvement in charting with the hotfix installed.I must point out that I did not systematically test the hotfix, but just tried with one of the big chart files that had given me fits. YMMV. - Jon ------- Jon Peltier, Microsoft Excel MVP Tutorials and Custom Solutions Peltier Technical Services, Inc. - http://PeltierTech.com _______ "JLatham" <HelpFrom @ Jlathamsite.com.(removethis) wrote in message ... From the page: To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. "mk" wrote: MS has identified a problem with very slow charting in Excel 2007 for certain conditions. A hotfix has apparently been developed to solve this problem. Here is the link: http://support.microsoft.com/kb/938538/en-us My question is: how do you get the hotfix? I have struggled with very very slow charting for several months and would very much like to get it. But I don't know how to get it without going through a paid MS support number. Any suggestions from MS MVP's or real MS folks? Thanks, mk |
#5
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charting problem in Excel 2007
When I called to get access to the hotfix, MS attempted to tell me I needed
to pay for support, etc. As soon as I mentioned the word "hotfix" the payment discussion ended and I was transferred to support and had the e-mail for the hotfix in minutes. The hotfix worked great for me and has changed Excel 2007 from completely unusable to what I would expect. "mk" wrote: MS has identified a problem with very slow charting in Excel 2007 for certain conditions. A hotfix has apparently been developed to solve this problem. Here is the link: http://support.microsoft.com/kb/938538/en-us My question is: how do you get the hotfix? I have struggled with very very slow charting for several months and would very much like to get it. But I don't know how to get it without going through a paid MS support number. Any suggestions from MS MVP's or real MS folks? Thanks, mk |
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