Very difficult trouble-shooting on this one. Tried my best to pin-it-down
before submitting question.

Periodically, on the initial save of a new Excel file to a user's H:\My
documents directory, Excel will put the saved name into the title bar but the
file size will be zero bytes. Unless the user saves the file again the
contents of the file will be lost when the user closes Excel.

I have only been able to duplicate this on-demand when i am in Edit mode,
but it is reported by various users that this happens to them periodically no
matter what mode they are in.

Various error messages
H:|My Documents\filename.xls is currently in use. Try again later.

followed by

Excel cannot save the file to this location. To save changes and avoid
losing data in your file, click the MObutton..........."


--
Serena K.

Hello Serena,

Based on my knowledge, this issue could be the known issue with McAfee 8.5i
antivirus software or Computer Associates (CA) eTrust 8.1.637.0 antivirus
software.

WORKAROUND:
====================

For the Computer Associates (CA) eTrust antivirus softwa

1) Right-click the blue eTrust Realtime monitor icon in the system tray.

2) Choose Realtime Options.

3) Click the Advanced tab

4) Clear the Protect Network Drives option.

NOTE: In at least one customer environment, this workaround was not
possible due to some eTrust configuration on the server; it is not known
what configuration was preventing this. We had to completely uninstall the
CA eTrust antivirus software from the client computer and reboot to resolve
the issue.


ADDITIONAL INFORMATION
==============================

Here is information from the CA support web site.

Article entitled "Unable to save Microsoft Word document to a Network
Drive" at
http://supportconnect.ca.com/sc/kb/t...436777&docid=4
36777, which includes the following information.

Description:
This document describes the steps to be followed when you are unable to
save a Microsoft Word document to a Network Drive, with Realtime protection
enabled.

Solution:
Create/Edit the Realtime Monitor policy on the Server to uncheck "Protect
Network Drives".
1. Login to the eTrust Integrated Threat Management Console on the Server
2. Go to Policy Management tab
3. Select 'eTrust Antivirus' from Application and 'Realtime' from Type.
4. Click on the Realtime Monitor policy.
5. Click on the Advanced tab.
6. Uncheck "Protect Network Drives" and click Apply to keep the changes and
to automatically distribute the policy across the branches where it was
applied.

If you have other anti-virus software on clients or server, please temp
disable them on non-business time and then test this issue again.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
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Hello Serena,

How are you?

We are currently standing by for an update from you and would like to know
how things are going there. Please let us know if there is anything else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

I did unload our virus scan software and it did not help.

Much more testing since I last wrote. This does not happen on ANY network
drive except the users H drives. Our H drives are DFS mapped. Could this be
the cause?
--
Serena


""Ada Pan [MSFT]"" wrote:

Hello Serena,

How are you?

We are currently standing by for an update from you and would like to know
how things are going there. Please let us know if there is anything else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

Hello Serena,

I haven't heard such known issue.

Before we go further, I would like to know if this issue also can be
reproduced in any other programs. To test it, please try two different
programs: one is Office program (such as Word), and the other is non-Office
program (such as WordPad). Please let me know the test results.

Also, I would like to know if you can configure your anti-virus software to
exclude the H drive to scan or any other protections. Then, test if this
issue still persists.

In addition, I would like to know if users don't use the mapped drive but
using network share, say \\server\folder, Will the issue occur when users
saving Excel files to the network share?

If you have any update, please let me know. I am glad to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

I tried the \\server\folder method and there was no improvement?
I disabled my virus scan completely and there was no improvment?
Happens in Excel and I just tested Word as well and it happens there also.
It is very flaky.
Sometimes it will save the new file just fine and sometimes it saves the
file with 0 bytes.
Bewildered in Houston?
--
Serena


""Ada Pan [MSFT]"" wrote:

Hello Serena,

I haven't heard such known issue.

Before we go further, I would like to know if this issue also can be
reproduced in any other programs. To test it, please try two different
programs: one is Office program (such as Word), and the other is non-Office
program (such as WordPad). Please let me know the test results.

Also, I would like to know if you can configure your anti-virus software to
exclude the H drive to scan or any other protections. Then, test if this
issue still persists.

In addition, I would like to know if users don't use the mapped drive but
using network share, say \\server\folder, Will the issue occur when users
saving Excel files to the network share?

If you have any update, please let me know. I am glad to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.