Ada

Matt is running Windows 2000 -- it does not have MSCONFIG


"Ada Pan [MSFT]" wrote in message
...
: Hi Matt,
:
: According to your information, I know that this problem occurs when you
: open any Excel workbook on this computer.
:
: Before we go further, I would like to confirm the following question from
: you:
:
: 1. Does this issue occur when you disable the anti-virus software? Please
: try to disable the anti-virus software temporarily and then check if this
: issue occurs.
:
: 2. I'm not sure if the message occurs when starting Excel with /s switch.
: This method is used to test instead of fix this problem. What is the
: result? Does this message occur when starting Excel with /s switch?
:
: 3. Please take a screenshot of this message and send it to: <
: .
:
: 4. Does this message occur in other application, such as Word, PPT or
: WordPad?
:
: Based on my research, I would suggest you perform the following steps to
: see if they are helpful:
:
: 1. Have you tried disabling all of your add-ins? I have seen this problem
: over the past couple of months. It was caused by 3rd party add-ins.
: Please try to clear the add-ins on Tools - Add-Ins and then check if this
: issue occurs.
:
: 2. A corrupted printer driver may cause the problem in Excel. Have you
: updated the printer driver? If not, please try removing and installing the
: latest the printer driver from the manufacturer.
:
:
: If the problem persists, we need perform more tests to narrow down this
: problem:
:
: #1: Performing a Clean Boot
: ---------------------------------------
: 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
: (without the quotation marks). Click OK.
:
: 2. In the System Configuration Utility (MSConfig) window, click to select
: the Selective Startup button.
:
: 3. Click to clear the check mark from the "Load startup items" below
: Selective Startup.
:
: 4. Click the Services tab, click to check the "Hide All Microsoft Services"
: box, and remove all the check marks from the remained Non-Microsoft
: Services. *note that please make sure that you do not uncheck the Microsoft
: services.
:
: 5. Click OK to close the MSConfig window. Click Yes when you are asked to
: restart your computer in order to enable the changes.
:
: 6. After restarting, please check whether this issue will reoccur.
:
:
: If this issue does NOT reoccur following the Selective Startup, please
: continue these steps to find the exact cause:
:
: 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
: quotation marks), and click OK.
:
: 2. In the System Configuration Utility (MSConfig) window, click the Startup
: tab or the Services tab.
:
: 3. Add one check mark at a time to the entries under the Startup tab or the
: Services tab, and then restart each time to see if the additional entry
: reproduces the original problem.
:
: For more information, please refer to the following article in Microsoft
: Knowledge Base:
:
: 281770 How to perform clean-boot troubleshooting for Windows 2000
: http://support.microsoft.com/?id=281770
:
:
: #2: Starting Windows under safe mode
: -----------------------------------------------------
: If this issue reoccurs, we need to start Windows under safe mode to test.
: To do it, please refer to the "How to Start Your Computer in Safe Mode"
: section in the following article:
:
: 266169 How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and
: http://support.microsoft.com/?id=266169
:
: Then, check this issue occurs under Windows safe mode.
:
: Please try the suggestions on your side and update me the results and
: needed information.
:
:
: Regards,
:
: Ada Pan
:
: Microsoft Online Partner Support
: Get Secure! - www.microsoft.com/security
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