On the computer, we have office '98 w/out access programs to work with.
Problem at work: Which program (word or excel ect.) and features would best
create a customizable per situation, printable transaction problems list, for
each rejected customer transaction?:

Overview: We process varying transactions for customers. Depending on the
type of transaction, a variety of forms and items are require to be completed
by various entities. (Yes this is a government job! LOL)
When one of our personnel must reject their customer's transaction for
incomplete or missing items/forms, the personnel must type out the reject
reasons-items with instructions from their computer. This method is very
time consuming and imperfect for our personnel.

Ideally instead from their computer, our personnel needs to be able to view
a list of virtually all the possible transactions reject reasons, and then
check off-activate for printing, only the reject reasons that apply to a
particular customer's transaction. So our personnel can hand the customer
the printed list of their transactions reject reasons and corresponding
instructions for the customer to follow so their transaction will be
acceptable upon the customer's return.

I know in excel one can ctrl select only the rows they want to be printed.
But I imagine there is a better way to this that I haven't thought of.

Any input would be great, thanks!