Hi,

I work in a call center and I wanted to tackle our persistent
problem of running out of work stations.

I was given the task of providing a seating arrangement for the
whole center (imagine 900 agents and 205 different start times and days
off).

They gave me a floor plan in excel.

My question is can I automate plotting agents on work stations by
teams with different start times and different days off AND sharing of
work stations.

Data available is individual schedules of agents, team groupings,
floor plan all in excel.

Thanks in advance!


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natski
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