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Performing Math with Time over 24 hours
I need a little help with a formula in excel. I have to calculate the number
of calls taken per hour. This is not a problem for a daily formula, however the problem comes when totaling the hours for a month up and then dividing by the number of calls. For example, the following is for one day and works with no problem: Agent Hours Calls Calls per Hour 1 6:45:48 36 5.32 When I total it, this happens: Agent Hours Calls Calls per Hour 1 52:13:01 518 122.84 My formula is =IF(C210,J21/((C21-INT(C21))*24),""). My thought (and best guess) is that excel is calculating the fours left over from 48 which maybe it is seeing as 2 days, 4 hours, and 13 minutes. Is there a way to workaround that? Any help would be greatly appreciated. Thanks, Michael |
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