Hi guys,

My brain has been fried. I've tried several methods from forums and things, but as I haven't managed to tailor a working solution, I need some pro-tip advice!

Basically I have a data source feeding columns and rows. The goal is to take the source and list next to each row, whether the delivery breached SLA. So far I have done the following.

Cell U2 = "=IF(ISBLANK(Y2),"-",(NETWORKDAYS(Y2,$Z$1-1,BankHoliday)))"
Producing = How many work days it's taken from the 'Call Raised Date' cell (C2)

Cell Y2 = "=--INT((SUBSTITUTE(SUBSTITUTE(C2,"[",""),"PM]","")))"
Producing = Date stamp in format '07/12/2012', used to compare Days Taken (Cell U2) against the SLA (which I need your help on) in cell V2. The reason why I use this method in Cell Y2 is because the data source produces a date and time stamp printed as '07/12/2012 09:13:00' which of course is horrible for using when working out SLA breaches with other figures.

Cell W2 = "=IF(ISTEXT(U2),"",IF(U2V2,"Yes","No"))"
Producing = Whether this row (call) is out of SLA, based on the cell which I need your help on (matching the catergory of the call by searching for a word which will match against the table of catergories and SLA's).

What I need to bring all of this together is:

Cell V2 = "insert working function"
Producing = The SLA based upon a word within cell B2 (produced by the data source), which would (if found) match against a VLookUp table and produce the SLA.

Now I have this function, however it doesn't work:

"=IFERROR(LOOKUP(2^15,SEARCH('Reporting Sheet'!$L$5:$M$12,B2), 'Reporting Sheet'!$L$5:$M$12),"")"

Bare in mind, the Reporting Sheet and table between L5 & M12, is the table displaying SLA against particular words.



Thank you for reading!