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Ugh..another time and date problem...HELP
Okay, I was able to determine the duration of a Help Desk trouble ticket by
subtracting the received date and time from the closed date and time. Now, here's the problem. The Help Desk is only open for 10 hours therefore the 24 hour period isn't quite accurate. Also if a trouble ticket extends over the weekend it also skews the statistics. Do any "brains" out there have any suggestions? (My brain is fried!) :) --Sandy |
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