Hello:

I am working in Excel 2007. I have columns with times (half-hour
intervals), calls received and the workgroup the calls were received in. I
set up a pivot table to calculate the sum of the calls and the count of the
calls then did a separate row with the count excluding zeroes by time. I am
having difficulty trying to figure out a formula to calculate the grand total
for the minimum calls of the included workgroups excluding zeroes by time
interval. I need the minimum for each of the workgroup that make up the
worksheet then a grand total as the results would be skewed otherwise. The
result I keep getting with the fomulas I tried is skewed. E.g., in the
interval 9:00a where Workgroup 1 has 1, workgroup 2 has a minimum of 3 and
workgroup 3 has a minimum of 10 - result should be I am getting a current
result of 1 as opposed to the desired current result of 14. Any assistance
would be greatly appreciated!

Time Calls Workgroup


08:00:00 0 Workgroup 1
08:30:00 4 Workgroup 1
09:00:00 11 Workgroup 1
09:30:00 7 Workgroup 1
08:00:00 0 Workgroup 2
08:30:00 4 Workgroup 2
09:00:00 11 Workgroup 2
09:30:00 7 Workgroup 2
08:00:00 0 Workgroup 3
08:30:00 4 Workgroup 3
09:00:00 11 Workgroup 3
09:30:00 7 Workgroup 3


--
LB