Quote: "Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question."

You may not be charged for it or even incur the use of an 'incident'. I
recently called in to get a Hotfix for Excel 2007 and they did not charge me
any $$ or even an incident use. What I did get was an email with a link and
password for the download of the hotfix and stern warnings that I was pretty
much on my own at that point since the hotfix "had not undergone strenuous
testing". I first tested the hotfix in a VM and when it worked there, I then
imaged the drive, just in case, and installed the hotfix to my live copy of
Excel 2007 - worked just fine, both in the VM and real world.

"Wolverine" wrote:

Excel 2007 doesn't allow XLA files to be opened (refer KB article above), it
says that it requires a component that is not installed , but the only
solution provided is to contact MS @ $199.00? Does anyone know where I can
download or install this component from without having to submit a $200
incident?

Thanks in advance.