RossR, I have exactly the same problem. I've had the same tech support
responses - I've tried to tell them (as you) that the problem correlates to
their new website, but the feedback continues to be focused on making tweak
at my end.

I've posted for feedback, as well. We'll see.

The initial response from the Microsoft Money tech support group. I have
Excel 2003 with all available updates. I've notified them, and am waiting for
a further response
---------------------------------------------------------------------------------------

Ross, before moving on, I would like to confirm if you are using the old
version Microsoft Excel program, such as Excel 2002 or Excel 2000. As you may
know, our MSN Money web site has been upgraded to a new version recently. In
this new version, our product group uses some advanced technology, and
the data query process has been changed. Therefore, the data import may not
be supported in old version Microsoft Excel now. Thank you for your
understanding.

However, I have tested the issue in Microsoft Excel 2003, and the
information can be properly imported. In this situation, if you are using the
old version Excel program, I would suggest upgrading to Microsoft Excel 2003,
and I believe the MSN Money information can be successfully imported
--
Ross


"PortMgr" wrote:

RossR, I have exactly the same problem. I've had the same tech support
responses - I've tried to tell them (as you) that the problem correlates to
their new website, but the feedback continues to be focused on making tweak
at my end.

I've posted for feedback, as well. We'll see.