Ok.

Man I hope I explain this right.

I have 2 pieces of data
1--phone calls taken as high as 2k and as low as 40
2--Service calls required which is as low as 1 and as high as 85.
This is data over feb 1'st up to today march 19th. that is the row on
the bottom.

The third thing I need to add to this chart is display the daily
percent of calls rolled vs calls taken

The real rub to this is I need to add a trend line in the whole mix to
show that we are making a difference.

Sorry if this is all goofy, but I am a bit frazzled.

put dates in col A, Calls received in col B, number that result in
service call in col C, and in col D calculate % service call.

Make a multi column chart, highlight the third series ie % service
calls and convert to line chart.

BUT...

if you only receive 50 calls, presumably it is easier for you to assign
service calls so you need some type of waiting, perhaps?


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robert111
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