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Default Can't Customize Quick Access Toolbar

When I right click on the QAT, the "Customize Quick Access Toolbar" is grayed
out as are all of the options to check below that. When I go into the Excel
Options to Customize, the "add" button is grayed out so I can't add buttons
to the QAT.

I am able to customize the QAT in Word...

Any Ideas??
 
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