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Default Cell selection no longer shades cells

I have a user who has managed to change the action of the cell selection
tool. When she selects a group of cells, they are no longer showing shaded.
She often uses the control key to select non-adjacent groups of cells, but
is having a hard time doing this without the shading.

We've tried closing Excel and even rebooting her PC, but can't get the cells
to be shaded when selected.

Thanks
 
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