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Default Excel won't print in color

I have a spreadsheet with a fill-color in some cells, and also some text that
is red. It displays properly on the screen, but it will not print in color --
it always comes out black and white. I've checked the printer settings and
it is set for color.

Other spreadsheets I have print properly to that printer. But every
spreadsheet I get from this one client is like this.

I am using Excel 2003, on a system running Windows XP.
 
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