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I send out forms to gather feedback on performers/programs that my company
has to entertain patrons. I gather feedback from both staff and patrons. Staff feedback includes how well the performer did (were they on time? prepared? etc.) and how well they were received by the audience (1-5 rating). Patron feedback includes how they found out about the program, how they'd rate the program and what other types of programs they would like to see. I currently keep the statistics in a Microsoft Excel spreadsheet and send out quarterly reports using the stats. However, the spreadsheet has so much information, I feel like Excel isn't a good choice. I have a Staff tab, Patron tab and two other tabs for general market research. The Staff and Patron ratings though fill up so much of the spreadsheet it's hard to use it to really gather stats aside from the complete results (# of patrons surveyed, # of surveys sent, etc.) Is there a good template or even better program that I can use? I tried transferring it all to Access, but that seemed just as messy. Thanks. |
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