Hello all,
I had one of our admins open a critical support issue with a Microsoft
engineer. Here is the text of the last email we receibed--

Here's the official response from the RMS dev team:



We have recently become aware of an issue with Microsoft Information Rights
Management Trial Service. Some users may not be able to open protected
content that use this service. Please note that Enterprise customers using
their own internal RMS 1.0 and AD RMS infrastructure are not affected by
this issue.



We have isolated the root cause of this issue. To resolve this, we need to
make a change to the Microsoft Information Rights Management Trial Service.
Please rest assured that your content will continue to be accessible after
this change is in place.



It is the RMS team's top priority to bring this issue to resolution. We
will need to devote additional development and test time to ensure a high
quality fix . We estimate that we can address the issue which requires the
development and testing of a fix within the next few weeks.



We sincerely apologize for the disruption this issue has caused and will
provide any updates ASAP.





I'll keep you informed of any updates as they occur, please let me know if
you have any questions or concerns.





All I have right now...

"Brian" wrote in message
...
Hello,
I have a very important .xls file (created in Excel 2003) that I had
protected using my MS Passport account with IRM.
I have opened it many times in the past in both Excel 2003 and 2007.
Now, when I try to open it, I am told that I do not have credentials that
allow me to open this workbook, but that I can request updated permission
from MYSELF.
Of course, to update permissions, I need to be able to open the file in
the first place.
No other users that might have had permission can open the file either.
PLEASE HELP!
Thanks