Hi Daisy,

It is hard to believe that this issue hasn't been delivered to the
right person within Microsoft yet.

Who is supposed to have a responsibility in Microsoft organization
when IRM service fails?
Even small company who operates DRM/IRM service will know the answer
for this kind of question immediately.

Although hotmail and IRM services are free to public, this should be
the service that Microsoft provides/maintains as part of their
business activity.
So, wouldn't Microsoft need to take a Disater Recovery plan to handle
this issue? as one of the Microsoft's business function doesn't work
properly now?

Imagine, ABC bank's internet banking and ATM system doesn't work which
are usually free service to customer.
People hasn't been able to access their account through internet and
ATM machine for 8 days. What action should ABC bank take in this
situation?

High level action must be taken immediately and institutionally to
resolve this issue not only for customers but also for Microsoft
itself.
Please Microsoft, take this issue serioulsy and report this issue to
senior management who can initiate/take the right action for this
issue before customers contact them instead.

Thanks,
Steve