Have you tried the CountIf function vs. the CountA function?
HTH,
--
Gary Brown



"Gina O'Brien" wrote:

I am following the advice given but my pivot table keeps defining 'Yes' or
'No' as a value of 1. So when it's listing whether employee no. x used a, b
or c it counts 'yes' and 'no' as '1' each so even when employee only used a
and not b or c it still classes them both as a positive (1) and so my totals
are coming out '3' everytime because there are 3 options, even when I have
only put 'Yes' for 1 option. What am I doing wrong?