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Barb Reinhardt Barb Reinhardt is offline
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Default Call Center Talk Times

I'm beginning to wonder if you are getting sums of times (in time format) and
haven't converted them to hours by multiplying the sum by 24.
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HTH,
Barb Reinhardt



"Randy Rich" wrote:

I get a column of TRUE every time I test.
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Thanks, Randy


"Barb Reinhardt" wrote:

It's possible that you are trying to sum things that aren't numbers. In an
adjacent column, put something like this to test

=ISNUMBER(A1)
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HTH,
Barb Reinhardt



"Randy Rich" wrote:

I am struggling to get a column of talk times from our call center to total
up. The format is 0:00:05, for example, and represents the output from the
phone equipment. The report shows the agent name, and the total talk time.
I'm interested in getting a total off all the time all the agents spent on
the phone, and I'm stumped. It just won't =sum(b2:b248). It will do
=b2+b3+b4, but that is going to be difficult when the report is several
thousand entries long. I can use a different column, and get running totals,
but I am puzzled why I can't just get a total from the column. Does anyone
have any insight into the workings of Excel 2007?
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Thanks, Randy